FAqs

1. Can I return my item?

Items are generally non-returnable. Please ensure you verify your order details before placing an order. Returns may only be accepted in specific cases, such as receiving a damaged or incorrect item. In exceptional cases, UNIQ GOLD may approve a return at its sole discretion

2. What conditions must be met for a return?

To qualify for an approved return, the item must be:
• Unused and in its original condition
• Returned with original packaging, tags, ribbons and accessories
• Accompanied by authenticity cards (if provided)
• Returned within the applicable 3-day return period

3. What happens if I receive a damaged or incorrect item?

If you receive a damaged item or an item different from what you ordered, please contact us within 48 hours of delivery. Once the item is inspected and the issue is confirmed, we may issue a full refund to the original payment method, provide store credit/e-wallet, or arrange a replacement, depending on the applicable resolution. Applicable delivery charges will be included where appropriate.

4. Are there any fees for exceptionally approved returns?

In exceptional cases, UNIQ GOLD may approve a return at its sole discretion. A 10% processing fee will be deducted from the product price, and the remaining balance will be issued as store credit/e-wallet.

5. How long does the refund process take?

After we receive and inspect the returned item, we aim to process the refund within 5–7 business days. Credit card refunds may take up to 5 banking days to appear on your statement, depending on your bank or card provider.

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